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Guidelines Duty to Assist Applicants and Respond to Applicants Making Requests to Access Information

Guidelines – Duty to Assist Applicants and Respond to Applicants Making Requests to Access Information

The Freedom of Information and Protection of Privacy (FOIP) Act, R.S.A. 2000, c. F-25 allows any individual the right to request access to records in the custody or under the control of Athabasca University (AU), subject to limited and specific exceptions. The FOIP Act also requires AU to make every reasonable effort to assist individuals and to respond to each individual openly, accurately, and completely.

The FOIP Act is in addition to and does not replace other methods of obtaining information. If the information is already or can be made routinely available, an individual should be provided access to or a copy of the information without having to make a request under the FOIP Act.

All AU employees should make reasonable effort to assist individuals and to respond openly, accurately, and completely to an individual who has made a request for information or access to records. If you are unsure whether or not the information should be disclosed, contact your Supervisor, Manager or the Privacy and Policy Coordinator.

An individual does not have to state why they want the information.

Every request should be handled quickly, efficiently and in a professional manner.

If the request is for personal information of another individual or general information that would not normally be released, inform the requestor of the reasons for denying access to this information and that they may make a request under the FOIP Act.

Each office should review the information and record it collects and maintains to determine what can be routinely released, how it should be released, and what would not be released without a FOIP request.


Office of the University Secretariat, July 2006

Updated May 30 2014 by Office of the University Secretariat

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